Privacy Policy

1. Introduction

This Privacy Policy applies to TeamChannel ("we", "us", "our") and describes how we collect, use, share, and protect personal information when you use our coaching management platform and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when using the Service:

• Account Information: Name, email address, phone number, organization/team name, profile photo
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Profile Information: Coaching credentials, bio, preferences, time zone
• Team and Athlete Data: Names, contact information, performance statistics, notes, medical information (if provided), emergency contacts
• Content: Videos, photos, documents, messages, schedules, playbooks, and other content you upload or create
• Communications: Messages sent through the platform, support requests, feedback

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Features used, actions taken, time spent, content viewed
• Device Information: Device type, operating system, browser type, IP address, device identifiers
• Log Data: Access times, pages viewed, app crashes, system activity
• Location Data: General location based on IP address (with your permission for precise location)
• Cookies and Tracking: We use cookies, web beacons, and similar technologies (see Section 8)

2.3 Information from Third Parties

• Authentication Services: If you sign in using Google, Apple, or other services, we receive basic profile information
• Calendar Integrations: Calendar event data if you connect Google Calendar or similar services
• Analytics Providers: Aggregated usage and demographic data
• Payment Processors: Payment confirmation and transaction data

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Provide and Improve the Service

• Create and maintain your account
• Deliver the features and functionality you request
• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Analyze usage to improve features and user experience
• Develop new features and services
• Perform media analysis and provide video & media features

3.2 Communications

• Send service-related notifications and updates
• Deliver team messages and announcements
• Send marketing communications (with your consent; you may opt out)
• Conduct surveys and collect feedback
• Notify you about changes to our policies or Service

3.3 Security and Compliance

• Detect, prevent, and investigate fraud, abuse, and security incidents
• Enforce our Terms of Service
• Comply with legal obligations
• Protect our rights, property, and safety
• Verify identity and prevent unauthorized access

3.4 Analytics and Aggregation

• Create anonymized, aggregated statistics about Service usage
• Conduct research and analysis to understand user behavior
• Generate benchmarks and industry insights (using de-identified data)

4. How We Share Your Information

We do not sell your personal information. We share information in the following limited circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so, such as when you invite team members or share content.

4.2 Within Your Organization

Information you add to your team or organization account is accessible to other authorized users within that account according to role-based permissions you configure.

4.3 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring services
• Customer support tools
• Media processing services for video and photo features

These providers are contractually obligated to protect your data and use it only for providing services to us.

4.4 Legal Requirements

We may disclose information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our Terms of Service

4.5 Business Transfers

If TeamChannel is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

4.6 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Active Accounts: We retain data while your account is active
• Deleted Accounts: After account deletion, we retain data for 30 days, then permanently delete most data. Some data may be retained longer for legal compliance or legitimate business purposes
• Backups: Data may persist in backups for up to 90 days after deletion
• Legal Obligations: We retain certain records as required by law (e.g., payment records for tax purposes)

6. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication options
• Secure Infrastructure: SOC 2 compliant cloud infrastructure
• Regular Audits: Security assessments and penetration testing
• Employee Training: Staff trained on data protection and security practices
• Incident Response: Procedures to detect and respond to security incidents

However, no system is 100% secure. You are responsible for maintaining the security of your account credentials and should notify us immediately of any unauthorized access.

7. Your Rights and Choices

7.1 Access and Portability

You can access and export most of your data through your account settings. You may request a copy of your data by contacting us.

7.2 Correction and Update

You can update your account information and profile at any time through your account settings.

7.3 Deletion

You can delete your account and request deletion of your data at any time. Some information may be retained as described in Section 5.

7.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or adjusting your notification preferences in your account settings.

7.5 Cookies

You can control cookies through your browser settings (see Section 8).

7.6 Region-Specific Rights

Depending on your location, you may have additional rights:

• California (CCPA/CPRA): Right to know what data is collected, right to delete, right to opt out of sale (we don't sell data), right to non-discrimination
• Europe (GDPR): Right to access, rectification, erasure, restriction of processing, data portability, object to processing, withdraw consent
• Other Regions: Rights under applicable local privacy laws

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage and improve the Service
• Deliver personalized content and ads (with consent)
• Detect and prevent fraud

Types of Cookies

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how you use the Service (Google Analytics, etc.)
• Functional Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant ads (if applicable)

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

The Service may be used by coaches to manage information about athletes who are minors. In such cases:

• Coaches/organizations are responsible for obtaining proper parental consent
• We provide tools to manage minors' privacy and permissions
• Coaches must comply with applicable laws (COPPA, FERPA, etc.)
• Parents have the right to review and request deletion of their child's information

If you believe we have collected information from a child without proper consent, contact us immediately at [email protected].

10. International Data Transfers

TeamChannel operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by the European Commission
• Adequate data protection frameworks
• Compliance with applicable data protection laws

11. Third-Party Links and Services

The Service may contain links to third-party websites and integrate with third-party services. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Data Controller and Contact Information

TeamChannel is the data controller responsible for your personal information.

For privacy-related questions, concerns, or to exercise your rights, contact us:

Email: [email protected]
General Support: [email protected]

14. European Users - GDPR Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise these rights, contact [email protected].

15. California Users - CCPA/CPRA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about data we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of sale/sharing (we do not sell data)
• Right to Correct: Correct inaccurate data
• Right to Limit Use of Sensitive Data: Limit use of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

To submit a request, contact [email protected] or call our toll-free number (if established). We will verify your identity before processing requests.

Information We Collect and Share (California Disclosures)

Categories of Personal Information Collected (last 12 months):

• Identifiers (name, email, phone)
• Commercial information (purchase history)
• Internet activity (usage data)
• Geolocation data
• Audio/visual data (videos, photos)
• Professional information (coaching credentials)

Business Purposes for Collection: As described in Section 3

Categories of Third Parties We Share With: Service providers, as described in Section 4

Sale of Personal Information: We do not sell personal information.

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